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Introducing Flat Rate Times & Warranty Claims Transmission

Posted by c-Systems Software

Oct 17, 2014 10:06:11 AM


Having a competent business management system that can keep up with the demands of your dealership is essential to its success. Let us show you why our Infinity Business Management Softwarehas become the preferred choice of the industry's most successful dealers.

Recently, c-Systems was very proud to announce the addition of integrated Vendor Flat Rate Tables and Automated Warranty Claims Transmission to our Premier Infinity System. These new features are exclusive to our Infinity Software and not available on any competitive systems. These features have consistently been at the top of dealer requests and over the past few years c-Systems has endeavored to develop the means to provide these much needed functions.

These Infinity features are quite easy to set up and very simple to operate. Integrated Vendor Flat Rate Tables help to make sure your repair order labor times are billed accurately and professionally. Automated Warranty Claims Transmission eliminates many hours of manual processing and provides immediate warranty claims submission to the vendor so your claims are promptly paid.

To watch a brief overview video of these "Time and Money Saving" Infinity features, please click below:

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Topics: c-Systems General, warranty claims, flat rate times

c-Systems Adds Vendors to Infinity's Warranty Claims Transmission

Posted by Stephanie Moyes

Jun 20, 2014 9:36:15 AM



Infinity, c-Systems Software’s premier business management system, has added Echo, Shindaiwa, Toro, Exmark, and STIHL to its list of prominent vendors like Ariens and Gravely that now provide automated warranty claims transmission. 

ARLINGTON, Texas (June 18, 2014) – c-Systems Software, Inc., is proud to announce the addition of Echo, Shindaiwa, Toro, Exmark, and STIHL to its list of vendors with the ability to send automated warranty claims transmission from within its Infinity business management system. This latest addition will be available with Infinity 6.0 due to be released in the next few weeks.

Dealers spend a considerable amount of time and effort manually filling out and submitting warranty claims. This added expense creates an unnecessary burden on the dealer. Because of this, the need for an automated warranty claims submission process has become a top priority for c-Systems.

Automated Warranty Claims Transmission provides the ability to submit warranty claims electronically. With this new process, the dealer requires little intervention to submit the claim to the vendor. Infinity captures the warranty claim data from within the repair order, including all parts, labor, and appropriate remarks as determined by the vendor and immediately transmits the data electronically to the vendor.  

The addition of these vendors to our Automated Warranty Claims Transmission feature supplements our extensive list of electronic integrations contained within c-Systems’ business management systems.

c-Systems Software, Inc., is the leading provider of business management systems for the Outdoor Power Equipment, Agricultural and Powersports industries since 1983. Our mission is to provide solutions that increase efficiency, deliver more value, and enable our customers to become more profitable.

For more information about c-Systems Software, please visit our website at www.csystemssoftware.com.


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Topics: c-Systems General, warranty claims, Infinity News

Improving Warranty Claim Turnaround Times

Posted by c-Systems Software

Feb 28, 2014 9:56:52 AM


Recently, on the Farm Equipment Magazine Website, the topic of warranty claim turnaround times was explored by Marcellus Cubit, Centralized Warranty Clerk at Champlain Valley Equipment (headquartered in Middlebury, Vt.). We all know that submitting warranty claims can be time consuming and costly if not handled properly. c-Systems Software's Joe Miller shares his experience with handling warranty claims and how we are actively working to improve the process for our dealers:

"After listening to the video series on warranty claims I wanted to put in my 2 cents. I am an ex-dealer and now the marketing director for c-Systems Software. One of my worst headaches, as a dealer, was completing and keeping track of warranty claims with the various manufacturers I carried. Not to mention the hassles I encountered trying to get paid for these claims. I have also attended a great many dealer meeting over the years and the one complaint I consistently hear is that dealers want their business management systems to be able to automatically transmit warranty claims to their equipment vendors. They deplore manually keying or filling out warranty claim forms when all of the information is readily available within their business system. 

So over the last several years I've taken on the mission at c-Systems to coordinate development of automated warranty claims transmission with each of the AG and OPE vendors. I never would have believed that this task would be so arduous. What most surprises me is the total disinterest from many of the industry’s major manufacturers. Even so we, meaning c-Systems, see this task as something that must be accomplished in order to relieve dealers much of the burden of warranty claims submission.

Fortunately, we do seem to be making headway and have been able to obtain warranty flat rate files from quite a few vendors and we recently announced the implementation of automated warranty claims transmission for Ariens and Gravely products. We continue to actively pursue automated warranty claims transmission with other manufacturers, but to be blunt, many vendors don’t seem too interested in making this process easier for the dealer. I could go into reasons why, but I think dealers already understand that. 

Ultimately, it is going to be up to each dealer to voice his complaints directly to his equipment vendors about warranty claims submission, so that as an industry, we finally automate this process and develop ways to make it easier for the dealer to submit and be paid for his warranty claims." 

Joe Miller 
c-Systems Software, Inc.

See more at: http://farm-equipment.com/pages/Dealership-Minds-2014-Video-Marcellus-Cubit-Cutting-the-Turnaround-Time-on-Warranties.php#sthash.vglUZ6m8.dpuf

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Topics: c-Systems General, dealership management, warranty claims

About c-Systems Software

c-Systems' business management packages feature programs to handle every aspect of your operation, including:

  • Point of Sale/Order Entry
  • Accounts Receivable
  • Inventory Control
  • Purchasing
  • Shop Management
  • Warranty Tracking
  • Easy User Interface

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What our customer's have to say about us:

"I like how Infinity fits our business and I feel that it was designed for what we do in our business, which is OPE.  I also liked that it was full of features and had in-house employee training as well.  Your system was designed with OPE in mind and wasn’t just a simple, generic solution for our company."

Phelp’s Outdoor Power Equipment, Fritz Holzer – General Manager

“If another dealer were to ask me about business management systems, I would absolutely recommend c-Systems.  I’d tell them, ‘Buy it.  It’s money well spent.’  Actually we’ve already promoted c-Systems and helped someone buy your system.”

Burleson Outdoor Power Equipment, Wayne Shamblin – Owner

"Ten years ago, my accountant unexpectedly passed away on Memorial Day weekend.  He was a main user of the system at our business and I felt lost without him.  But for two weeks straight after the incident, I received outstanding help from your support.  They helped me complete all of my daily tasks and answered any questions I had.  I felt that they were very understanding and patient, as well as knowledgeable and nice. c-Systems support is Bar-None the best support I’ve seen."

Chad Little Outdoor Power Equipment, Bruce Weeks

"Not having a separate accounting software and business system has helped a lot and made it easier to manage my business.  Having my system all in one place has helped with entry errors, managing my wholegoods, and overall has made my life a lot easier.

The Automated Warranty Claims feature saves a lot of time and keeps us from having to enter the information twice.  Learning about new lines coming out for this feature is great to hear and makes me excited!

I love the Product Registrations feature."

Bossier Power Equipment, Charlie Williamson – Owner 

"I did research before I started looking for a new business system partner, and saw that most of the best dealers in the country, were using c-Systems Infinity.  After talking to a lot of them, I knew that for me to grow my business to another level, I would need a system and partner like c-Systems."

Clay’s Power Equipment, Jerry Clay – Owner

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