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Enterprise Features - Customer Connect

Posted by Stephanie Moyes

Apr 8, 2014 8:11:00 AM

Enterprise Features - Customer Connect

The Customer Connect program enables your internet customers to access their real-time account information, view outstanding back orders, perform inventory queries, purchase merchandise, and many other functions. This easy to use program allows your customers to connect to a website and create an order which is transferred to your c-Systems server. The server then creates a pick ticket for your personnel to pull and ship the items.

The Customer Connect program is compatible with the ARI PartStream software for easier parts lookup and selection. End users may set up an account and pay for items ordered using the c-Systems to Web X-Charge interface.

This screen example illustrates the customer account detail function. The customer can quickly see the list of outstanding transactions and the current account balance.


The screen examples illustrate the Stock Check function.  The customer can easily see if the item is in stock, including their cost, and place an order, all from one screen.  

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Topics: c-Systems General, Enterprise News

Coming Soon to Enterprise - Resale Price Bump in Shop

Posted by c-Systems Software

Apr 2, 2014 8:10:11 AM

Coming Soon to Enterprise - Resale Price Bump in Shop

This optional feature allows adding a ‘bump’ percentage to items sold on a shop repair order. Adding a small percentage bump could increase your shop profits and help counteract some of the inherent overhead costs common in all repair facilities.

The percentage bumps are assigned by customer category which allows you to increase the price for homeowners, golf courses, etc., while not increasing the prices for schools or government agencies.

The percentages are assigned in the SHOPFM program on the Shop Supplies tab.

Shop_BumpIn this example, sales on shop repairs are bumped by 5% for homeowners, 2% for landscapers, industrial, marine, and golf courses, while apartments are bumped by 3%. All others receive no price bump.

Also, the part number commodities of “L” and “E” are excluded. For example, if some specialty item part numbers have an “E” commodity, they are not subject to the bump percentage.

The standard customer pricing matrix (CUSTFM settings, SPECFM codes, and Dollar Pricing) are calculated first, then the shop bump is added to that price. However, items contained in an active PROMOFM promotion are not bumped until after the promotion has expired.

Look for this feature on a future software release.

Are there any features you would like to see added to Enterprise. Click the button below to submit an enhancement request!

Enhancement Request

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Topics: c-Systems General, Enterprise News

About c-Systems Software

c-Systems' business management packages feature programs to handle every aspect of your operation, including:

  • Point of Sale/Order Entry
  • Accounts Receivable
  • Inventory Control
  • Purchasing
  • Shop Management
  • Warranty Tracking
  • Easy User Interface

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What our customer's have to say about us:

"I like how Infinity fits our business and I feel that it was designed for what we do in our business, which is OPE.  I also liked that it was full of features and had in-house employee training as well.  Your system was designed with OPE in mind and wasn’t just a simple, generic solution for our company."

Phelp’s Outdoor Power Equipment, Fritz Holzer – General Manager

“If another dealer were to ask me about business management systems, I would absolutely recommend c-Systems.  I’d tell them, ‘Buy it.  It’s money well spent.’  Actually we’ve already promoted c-Systems and helped someone buy your system.”

Burleson Outdoor Power Equipment, Wayne Shamblin – Owner

"Ten years ago, my accountant unexpectedly passed away on Memorial Day weekend.  He was a main user of the system at our business and I felt lost without him.  But for two weeks straight after the incident, I received outstanding help from your support.  They helped me complete all of my daily tasks and answered any questions I had.  I felt that they were very understanding and patient, as well as knowledgeable and nice. c-Systems support is Bar-None the best support I’ve seen."

Chad Little Outdoor Power Equipment, Bruce Weeks

"Not having a separate accounting software and business system has helped a lot and made it easier to manage my business.  Having my system all in one place has helped with entry errors, managing my wholegoods, and overall has made my life a lot easier.

The Automated Warranty Claims feature saves a lot of time and keeps us from having to enter the information twice.  Learning about new lines coming out for this feature is great to hear and makes me excited!

I love the Product Registrations feature."

Bossier Power Equipment, Charlie Williamson – Owner 

"I did research before I started looking for a new business system partner, and saw that most of the best dealers in the country, were using c-Systems Infinity.  After talking to a lot of them, I knew that for me to grow my business to another level, I would need a system and partner like c-Systems."

Clay’s Power Equipment, Jerry Clay – Owner

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